Support System
Supporting you and your guide at every stage from before to after your journey
24/7 Peace of Mind Support
Multilingual professional team supports you anytime
Comprehensive Support Coverage
Pre-Travel Support
- • Guide selection advice
- • Booking procedure support
- • Preparation consultation
- • Itinerary customization
During Travel Support
- • 24-hour emergency response
- • Trouble resolution
- • Local information
- • Interpretation support
Post-Travel Support
- • Feedback reception
- • Issue mediation
- • Refund & compensation
- • Next booking assistance
Emergency Support System
🚨 24-Hour Emergency Hotline
Immediate response when emergencies occur. Multilingual operators provide quick support.
Emergency Contact
Coming Soon
Service will be available shortly
Covered Emergencies
- ⚠️ Unable to contact guide
- ⚠️ Accidents or injuries
- ⚠️ Natural disasters or transport issues
- ⚠️ Theft or lost items
- ⚠️ Medical facility arrangements
Multiple Support Channels
In-App Chat
Real-time support
Avg response: Under 1 minute
Email Support
Detailed consultation
Reply within 24 hours
Phone Support
Urgent or complex issues
9AM-9PM (JST)
Video Call
Face-to-face consultation
By appointment
Multilingual Support
We provide multilingual support to ensure travelers worldwide can use our service with confidence
Japanese
Native
English
Native
Chinese
Native
Korean
Native
Spanish
Available
French
Available
German
Available
Others
Interpretation available
Professional Support for Guides
Business Support
- 📊
Revenue Management
Monthly reports, tax support
- 📈
Marketing Support
Profile optimization, SEO
- 🎯
Customer Acquisition
Promotion, featured listings
Skill Development
- 🎓
Training Programs
Online courses, workshops
- 🌍
Language Learning
Language lessons, interpretation training
- 🤝
Networking
Guide meetups, knowledge sharing
Insurance & Guarantee System
🛡️ Traveler Insurance
Basic travel insurance automatically applied to all tour participants.
- • Medical expenses: Up to $30,000
- • Baggage damage: Up to $1,000
- • Liability: Up to $100,000
💰 Refund Guarantee
We have a refund system for unsatisfactory service.
- • Guide no-show: Full refund
- • Service issues: Partial refund
- • Cancellation 48hr before: Full refund
⚖️ Dispute Mediation
We support problem resolution from a neutral standpoint.
- • Fact-finding by professional investigation team
- • Fair judgment and solution proposals
- • Compensation arrangements as needed
Frequently Asked Questions
Is support really available 24/7?
Yes, the emergency hotline is available 24/7/365. For regular inquiries, chat support is 24 hours, and phone support is 9AM-9PM (JST).
I'm worried about language barriers
Native staff handle Japanese, English, Chinese, and Korean. Other languages can be supported through interpretation services. In-app automatic translation is also available.
What happens when trouble occurs?
First, contact the emergency hotline. We'll assess the situation and take appropriate action. If needed, we'll dispatch local staff, arrange alternative guides, or contact medical facilities.
What support is available for guides?
For business: revenue management, marketing support, customer acquisition. For skills: training programs, language learning support, networking opportunities. Complete insurance coverage is also provided.
The Best Journey with Peace of Mind Support
Comprehensive support system fully backs up your travel